Frequently Asked Questions
Which companies can benefit from our technical service?
Our technical service is available to various companies in Europe operating in the following sectors:
- Restaurants and bars, who need to keep their kitchen equipment, such as ovens, fryers and grills, in optimal condition.
- Industrial food production companies, which depend on the proper functioning of machines such as mixers, slicers and stuffers to process food efficiently.
- Bottling and packaging companies, which require machinery such as automatic liquid fillers, weight filling machines and sealers to ensure their production lines run without interruptions.
- Hotels and catering services, which require industrial equipment for food preparation and preservation.
- Pharmaceutical and cosmetic production plants, which require specialized machines for packaging products.
- Supermarkets and warehouses, which depend on the correct operation of refrigeration and freezing equipment to maintain their stock.
Although we have not yet detailed the specific cities where we offer the service, on this page you can find the list of the European countries where ARC Distribution is present with its technical support. As you explore the countries, you will be able to see in detail what type of assistance we offer in each region.
How can I get technical support from ARC Distribution?
In ARC Distribution, technical support is mainly available for:
- Companies that purchase our ARC brand machinesThese companies have direct access to our network of specialized technicians, allowing them to enjoy a complete and personalized service.
- In some cases, we also offer support to companies that hire preventive maintenance of their machines, even if they did not purchase our equipment. However, it is important to note that the service is Mostly reserved for companies that use our ARC machines, which allows us to provide a more detailed and efficient level of care. For other machines, it would be difficult to ensure the same standard of service.
What types of technical support does ARC Distribution offer?
We offer Two types of technical support to adapt to the needs of your company:
- On-site technical support: A specialized ARC technician will travel to your premises to assess and repair the machine on site. This option is ideal for urgent problems that require immediate intervention.
- Support with machine removal: If the repair cannot be carried out on the spot, we will remove the faulty machine. If available, we provide a replacement machine so you can continue operating while we carry out the repair in our workshop.
Can I receive a replacement machine while mine is being repaired?
- Yes, whenever possible, in ARC Distribution We offer you the option of receiving a replacement machine while yours is being repaired. This ensures that you do not interrupt your production or service. We usually collect the faulty machine and deliver the replacement to you at the same time, so you can continue operating without problems.
Can I receive a replacement machine while mine is being repaired?
Yes, to the extent possible, ARC Distribution offers the option of receiving a replacement machine while yours is being repaired. This ensures that there are no interruptions to your production or service. We usually collect the damaged machine and deliver a replacement machine simultaneously.
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