Our technical service It is available to a wide range of companies operating in the following sectors:

• Restaurants and bars who need to keep their kitchen equipment, such as ovens, fryers and grills, in optimal condition.
• Industrial food production companies, which require the correct operation of food processing machines such as mixers, cutters and stuffers.
• Bottling and packaging companies, which depend on machinery such as automatic liquid fillers, weight filling machines, and Sealers to ensure efficiency in their production lines.
• Hotels and catering services, which use industrial equipment for food preparation and preservation.
• Pharmaceutical production plants and cosmetics, which require specialized machines for packaging products.
• Supermarkets and convenience stores that operate refrigeration and freezing equipment.

In ARC DistributionWe offer technical support mainly to:

• Companies that buy our own brand ARC machinesThese companies have direct access to our network of specialized technicians and can enjoy our complete technical service.
• In specific cases, we also provide support to Companies that hire preventive maintenance of their machines, even if they have not purchased ARC equipment. However, the service is generally available Reserved for companies that buy machines of our own brand ARCThis ensures that we can offer a high-quality, expert service. For other teams, it would be impossible to offer the same level of support.

We have Two types of technical support to ensure your company has an adequate solution:

• On-site technical support: A specialist technician travels to your premises to physically assess and repair the machine on site. This is ideal for urgent or complex issues that require direct intervention.
• Support with machine collection: If the repair cannot be carried out on site, we collect the defective machine and, if possible, provide a replacement machine so you can continue working while the repair is carried out at our facilities.

• Initial response time: From the moment the incident is processed, the process takes between 2 and 5 hours to assess the problem and organize the intervention.
• Technician arrival time: Normally, a specialized technician will arrive at your facilities within 24 to 48 hours, although it does not usually exceed the 72 hours.
• Machine collection and repair: If the machine needs to be picked up, the pick-up process usually takes up to 72 hours. As for the total repair time, this varies between 7 to 10 days, depending on the complexity of the repair. If possible, a replacement machine so that your company can continue operating without interruptions.

Yes, to the extent possible, ARC Distribution offers the option of receiving a replacement machine while yours is being repaired. This ensures that there are no interruptions to your production or service. We usually collect the damaged machine and deliver a replacement machine simultaneously.